You can't answer the phone with your hands inside a boiler. Missed call text back means you don't have to — the moment a call rings out, the caller gets a text from your business number asking what they need, and the job starts coming to you instead of the next name on Google.
When a homeowner has a leak, a dead furnace or a branch through the roof, they are not leaving a voicemail and waiting. They are working down the search results calling contractors until someone picks up. Industry data puts the share of calls to local businesses that go unanswered at around 27%. For a contractor doing skilled work with both hands, the real figure is usually worse — and every one of those calls was someone with money ready to spend.
The call rings out. Within about thirty seconds the system sends an SMS from your business number: something along the lines of "Sorry we missed you — this is Dave at Donovan Plumbing. What do you need doing and where are you based?" The customer replies by text, which they can do sitting in a meeting or standing in a flooded kitchen. That reply lands as a normal text on your phone. When you climb down off the ladder you have a live conversation waiting instead of a voicemail icon.
Two things happen when you text instead of calling back. First, you get there faster — thirty seconds versus however long the job takes. Being first matters enormously; research consistently shows the majority of customers buy from whoever responds first. Second, texting is easier for the customer to act on. They can describe the problem, send a photo of the leak, and agree a time without a phone conversation. A lot of homeowners under 45 would frankly rather text than talk, and this meets them where they already are.
The message is written in your voice with your name and business on it, and you can change it whenever you like — different wording for out of hours, for weekends, or for the times of year when you're flat out. The customer's reply comes to you as a plain text message, not through some app. As far as they're concerned, you texted them back quickly. That's the whole point.
No. We set the system up around the number you already advertise, so what's printed on your van, your business cards and your Google profile stays exactly as it is.
Something short and human, in your voice — an apology for missing them, who you are, and a question asking what they need and where. We write the first version and you can change it whenever you want.
That's fine, and it's the ideal outcome. The text simply holds their attention until you can. Nothing breaks if you get to them first.
It only fires on genuine missed inbound calls. Known spam patterns are filtered, and you can exclude specific numbers — suppliers, your own crew — so they never get the message.
Yes. You're responding to someone who just chose to call your business, which is exactly the kind of conversation SMS rules are designed to allow. We set up the number properly with 10DLC registration so your messages actually get delivered rather than filtered by the carriers.
You can't answer the phone with both hands inside a boiler. Here's how missed call text back turns the calls you can't take into text conversations you can — and why it's usually the highest-return automation a contractor can install.
Most contractors know they miss calls. Very few have ever put a number on it. Here's how to calculate what yours are costing you, using your own job values — the figure is usually worse than you'd guess.
Everything on this page is included in one package, live in about a week. No setup fee, no contract.
$297/mo — everything included